Reklamation
Complaint
Have you discovered a defect in an item? Below, you can read how to make a complaint and what you need to keep in mind.
How to make a complaint
Ordered on our website
Click here (the link opens in a new tab) to register your complaint online.
- Enter your order number and the email address used for the purchase.
- Upload clear photos showing the defect in the item.
- Follow the instructions to complete the registration.
- Wait for our response by email.
What happens next?
- If we need to inspect the item more closely, you will receive instructions by email on how to return it.
- The processing time is approximately 10-14 days from the date we receive the item you have complained about.
- Always keep your drop-off receipt until the case has been closed.
Would you like a new item?
Please place a new order on the website.
Would you like a new item or a different size?
Place a new order on the website or contact our customer service team.
Are you missing a return form or shipping label?
Click here to contact customer service
Read about your rights under the EU legal guarantee.
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How to make a complaint was updated by Cellbes AB on 2026-10-08.