Frequently asked questions

My Pages

How do I sign in?

Enter your email address and password to sign in to My Pages. Sign in here.

How do I create a login for My Pages?

Click “Sign in/Register,” select “Not registered,” and create an account using your information.

I forgot my password for My Pages

Click “Forgot password” and enter your email address. You’ll receive a link to create a new password.

Delivery

What are your shipping fees?

The shipping fee varies depending on the delivery method selected. Read more about our shipping fees.

I want to change the pickup location. Can I do that?

The pickup location is selected at checkout and usually cannot be changed after the order has been placed. Some carriers allow changes through their app.

Offers

I have a discount code. Where do I enter it?

Enter the discount code at checkout and click OK. The discount will appear after you sign in or register.

I entered a discount code. Why isn’t the discount applied?

The discount appears only after you sign in at checkout. If it is still missing, the offer terms may not have been met.

Payment methods

What payment methods can I choose?

We offer several payment options. Read more about our payment methods.

When will I receive the invoice?

The invoice is sent when your order leaves the warehouse or according to your selected payment method. If you pay with Klarna, you can find your invoice in the Klarna app or on the Klarna website.

Returns and right of withdrawal

How do I exchange one or more items?

Register the exchange on our return registration page (link opens in a new tab). You’ll receive a QR code for the return, and the new item will be shipped at no extra cost.

One of the items I received was damaged. What should I do?

If you received a damaged or incorrect item, you can easily register a claim on our return registration page (link opens in a new tab).

How will I get my money back after making a return?

The refund will be issued to the same payment method used for the purchase.

I returned all or part of my purchase and have already paid my invoice. How will I receive my refund?

If you have already paid the invoice, sign in and register your information under “My Invoices” to receive your refund.

Product reviews

How does a product review work?

Rate the product from 1-5 stars and feel free to share your experience. If you purchased the product, you’ll receive a review invitation by email after about 30 days.

Other

I moved. How do I change my address?

You can change your address under “My Profile” on My Pages or contact Customer Service for help.

_______________________

Frequently asked questions were updated by Cellbes AB on 2026-09-24.