Frequently asked questions

How do I log in?

We want our customers to have as quick and easy an experience as possible. That's why to log in, all you have to do is enter the email address and password you chose when you signed up. That way, logging in is hassle-free, with zero tech know-how required.

How do I return an item?

Returning an item to us is super easy! You'll receive your prepaid return label and delivery note with your order. Read more about returns here.

How long does shipping take?

Items are dispatched from our warehouse for delivery within a few days of your order being placed. Read more about shipping times here.

What are your shipping charges?

Read more about the shipping charges for different delivery and shipping methods here.

How do I get my money back when I make a return?

Your money is refunded via the same payment method used when placing your order. Read more on refunds for different payment methods here.

What payment methods are supported?

You can read more about the different payment methods available here.

I have a discount code, where do I enter it?

You can enter your discount code in the field at the checkout. Then click OK before you log in. Any discounts are then applied in step 2 at the checkout after you log in or sign in as a new customer. Read more on discount codes here.