FAQ

Membership

How do I become a member?

To become a member, register an account via Sign in/Register.
Membership is personal. To become a member, you must be 18 years old and have a valid personal identity number. You can find the full membership terms here.   

How do the membership levels work?

Cellbes Member has two membership levels: Member and Plus Member.
Your membership level is based on how many points you earn through your purchases, with 1 € earning 10 points. Read more about our membership levels and point thresholds here.

How do I cancel my membership?

Contact Customer Service if you want to cancel your membership. Please note that you will then lose access to your member account.

Points

What are pending points?

Points from a purchase are shown as pending for 30 days. They then become active if the item has not been returned. 

Will I receive points if I forgot to sign in when I made my purchase?

If you used the same name and email address as on your member account, the purchase will automatically be linked to your account. If different details were used, the purchase cannot be registered retroactively.

What happens to my points if I return an item?

If you return an item, the points for the purchase will be adjusted. Returned items are not included in your points balance.

Bonus vouchers and value vouchers

How do bonus vouchers work and how do I use them?

You receive a 2.5 € bonus voucher when you have earned 1,000 points. The bonus   voucher is valid for 3 months and can be found under My Offers in My Account. You must be signed in when shopping to use your bonus voucher. If you have a valid bonus voucher, it will be displayed at checkout, where you can choose whether to apply it to your purchase.

How do value vouchers work and how do I use them?

A value voucher is a personalized offer, such as a birthday gift or member discount. You can find your value vouchers and personalized offers under My Offers in My Account. You must be signed in to your member account when shopping to use a value voucher. Valid value vouchers are automatically displayed at checkout. The expiration date is shown with the offer. 

My bonus voucher or value voucher did not appear at checkout

Make sure you are signed in to your account. Please note that some offers cannot be combined with other discounts.

What happens to bonus vouchers and value vouchers when I return an item?

If you return an item, the amount you paid for the product will be refunded. Bonus vouchers and value vouchers are not reinstated after a return and are considered used.

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FAQ was updated by Cellbes AB on 2026-10-06.