Returns and claims

You have a 30-day right of return from the date of delivery. Return the item complete in unchanged condition with all tags still attached, preferably in the original packaging.

To see the current return fee, click here. The return fee remains the same regardless of how many items you return and will be deducted from your refund or added to your invoice. If an item is defective or mis-shipped, Cellbes will pay the return shipping. Remember that it is important that you always state the correct reason for return.

A return takes about 10-14 days to process, you will receive a return confirmation from us when everything is ready. You are responsible for your return to us, so remember to always keep the return receipt until you have received confirmation from us that we have received your return.

If you return part of your order, the shipping fee will not be refunded as the fees are independent of the number of items ordered. If you return all the goods from the order, we will also refund the postage and packaging fee.

If you want to make an exchange, make a return and a new order on our website or contact us. Do not note a new order or different size on the return slip.